An emergency is any situation during our wellness checks, medication reminders, meal reminders, or courtesy communications where the client is in distress, faces immediate health risks, or requires urgent assistance. This can include, but is not limited to, medical emergencies, severe mental distress, or any situation where the client’s safety is at risk.

Coolo Care ensures that all staff are trained to recognize and respond to emergencies. We have established protocols for various types of emergencies, ensuring swift action. Our technology systems have redundancies in place to maintain communication capabilities during critical times. We also keep updated emergency contact information for each client, enabling quick contact with family, healthcare providers, or emergency services as needed.

When an emergency is identified, our staff follows a specific protocol that includes:

1. Assessing the Situation: Quickly determining the nature and severity of the emergency.
2. Immediate Support: Providing immediate verbal support to the client and assessing the need for emergency services.
3. Contacting Emergency Services: If required, contacting emergency services immediately while staying on the line with the client if possible.
4. Notifying Emergency Contacts: Informing the client’s emergency contacts as soon as possible about the situation and actions taken.

Coolo Care complies with all local privacy laws and regulations to ensure that client information is handled securely and confidentially. Emergency contact information is accessed only when necessary, and all communications are conducted with the utmost respect for client privacy.