CooloCare account deletion and data requests

Delete your patient account in the app

1. Open Profile.
2. Open Account & data.
3. Select Delete account.
4. Read the confirmation and retention disclosure, then confirm.

Request deletion or correction without using the app

Contact the CooloCare office at info@coolocare.com or (614) 858-3777. State whether you want to close your account or request deletion or correction of particular information.

What is deleted or retained

When a patient account is closed, it is deactivated, the email is replaced, and the name, phone number and address are cleared. Login access stops and family access is detached.

Clinical records, visit documentation, consent evidence and audit records are retained as required by healthcare law and records obligations. These retention limits also apply to deletion requests for particular data.

Review CooloCare's privacy policy for complete details about data collection, automatic deletion periods, retention and your rights.